Delivery Information
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the
products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT),
Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides
and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience
delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be
obtained upon application. Deliveries and collections are not made on bank holidays.
In the event of a consignment failing delivery due to the customer not being at home or has failed to collect
consignment from courier depot the item will be returned to the sender, aquatic-store.co.uk at the expense of the
store. To retrieve items ordered the customer will have to pay the return postage as well as the cost of the shipment
being returned to us.
Items weighing over 30kg in total may incur additional delivery charges. Orders for outside the mainland UK are subject to additional charges on weight. This will be notified to you, the customer, should this arise. You will be notified of this eventuality via email or by telephone.
Next day delivery is actually the next working day delivery and does not include Saturdays, Sundays or Bank Holidays. There can be a Saturday morning delivery arranged but this is at a premium delivery charge. Live items for next day delivery cannot be despatched on a Friday, they will be held till the following Monday unless a Saturday morning delivery premium is paid. All orders received prior to 1pm will be despatch the same day. Orders received after that time will be held over for despatch the following working day. Carriers collect from this store at 1400 hrs daily.
Delivery Times
Delivery (stock items) will normally be made within 3-4 working days from clearance of payment. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
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